Greetings

[loyalrogue]

Greetings

I have a few questions for you.

1) Where are you located? Servers? Tech support?

2) What are your live Tech support hours? Account set-up hours?

3) I couldn't access the tutorials section to see what they cover. Is there anything on shopping carts/ecommerce?

4) how much is a private SSL thru you?

5) What is the difference between your Cpanel and Advanced Cpanel?

Thanks in advance.
John

[KualoJo]

Hello John,

First off, thanks for your enquiry into Kualo! I have answered your queries below:


1) Where are you located? Servers? Tech support?
[/qupte]

Servers are located in Tampa, FL. We also have a facility in Canada for customers of Kualo Canada.

We have tech support members located in the USA, Canada, UK, Australia and Pakistan, giving true global coverage. Onsite techs are also ready to do network or server work should thie be needed.

[QUOTE]
2) What are your live Tech support hours? Account set-up hours?


Support is available 24 hours a day, seven days a week. Our response times are usually no more than a few minutes.

Your account will normally be set up within six hours, though we normally get this done within an hour. We guarantee that you will receive your details within 24 hours at the maximum.

3) I couldn't access the tutorials section to see what they cover. Is there anything on shopping carts/ecommerce?

This is restricted to customers only, but yes there is information, advice and recommendations on shopping cart and merchant solutions.


4) how much is a private SSL thru you?


We provide a shared SSL certificate free of charge, we do not sell private SSL ourselves although again you will find more information on where to purchase certs in our customer forums.

5) What is the difference between your Cpanel and Advanced Cpanel?

Advanced CPanel has scripts which can be automatically installed at the touch of a button. These scripts include:

OS Commerce
Agora
Interchange
phpBB
PHP Nuke
Post Nuke
4Images
PHP Auction
PHProjekt
Xoops
phpLinks
phpWebSite
b2
XMB Forum
Advanced Guestbook
phpMyChat


If you have any more questions at all, please don't hesitate to contact us again.

Best regards,

Jo

[Steve]

Beat me again! But dont worry, I will be home next weekend and backup to speed!

[KualoJo]

lol, yeah yeah, i'll wait until I see it :)

[KualoDennis]

Originally posted by Steve
Beat me again! But dont worry, I will be home next weekend and backup to speed! Steve, is this getting to be a habit? :D

[Oz]

yeah, probably, finally getting a life :)